I just had a lengthy chat with Charter support about the fact that I upgraded to their Internet Plus 30Mbps package two months ago and never saw a speed increase. They tried to put me through to tech support, but I told them not to bother, just switch me back to the lower plan. I’ve been through that song and dance, and the only tangible effect is a reduction in my personal time balance at work for the multiple days I have to take off work, and a reduction in the amount of Febreze left in the bottle after the chain-smoking technicians soil my home with their body odor and lingering smoke-stink.
There was some back and forth, and two steps of elevation to get me refunded for the two month’s of Plus I paid for but never benefitted from from, but I did get that refund. The interesting thing, however, is that they went ahead and kicked me down to the lower “Express” package immediately. The plan I’d been paying for was supposed to give me 30Mbps, and the Express package is supposed to be 15Mbps. When I upgraded from Express, I was routinely seeing 18-20Mbps, so I had high hopes for the Plus package, thinking I might get closer to 35Mbps. Well, after the upgrade, I actually started consistently getting just 15Mbps. I thought that the reduction was unrelated, though obviously very disappointing. Now I’m not so sure.
See, after my chat today, when they dropped me back down to Express, my speed went back up to 20Mbps. Right away this happened. So, the only conclusion I can draw from this is that somehow, for some reason, upgrading my speed actually was the reason my speed decreased. Maybe, in a perfect world, I could talk to some technician there who could actually determine why this was the case, but this world is far from perfect. My best bet will be to see if my friend Tommy (former cable tech) has ever had experience with this same phenomenon, if my curiosity is ever to be sated.
For now, though, I’ve decided that I’d rather save the $10 monthly than have higher speed, especially since getting the higher speed would require me to have those techs at my house again, at least once (but probably more). 15Mbps is pretty decent, and the difference in upload speed between the two plans is tiny, so I won’t sweat that, either.